
A management portal is a centralized platform that streamlines various business processes by integrating Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. This integration enhances operational efficiency by facilitating data access, decision-making, tracking, reporting, and collaboration through a single interface. However, challenges such as technology compatibility, data management, organizational culture shifts, integration costs, and data security must be addressed. Key performance indicators, including user satisfaction, data retrieval speed, and operational cost reduction, are essential for assessing the effectiveness of an integrated management portal, with studies indicating a potential 20% improvement in operational efficiency for businesses that adopt such systems. Qu'est-ce qu'un portail de gestion ? Un portail de gestion est une plateforme centralisée qui permet de gérer divers processus d'entreprise. Il intègre souvent des systèmes ERP et CRM…